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Quote of the month: "Here is a simple but powerful rule...always
give people more than they expect to get" Nelson Boswell
Receive Criticism Successfully
Source: Communication
Briefings ideas that work
To receive criticism effectively, try these techniques:
- Put your shields up. Immediately picture a protective shield
surrounding you before you react. This buys you a few seconds to examine
your critic’s intentions. Should you explore the criticism further as
a possible way to grow professionally? Or should you dismiss it as only
a hurtful message?
- Act like a coffee filter. If you explore the criticism further,
you need to strain out the emotional grounds, the critic’s fear or anger,
from the facts. This allows you to respond only to the useful information
and not the critic’s emotions.
- Pretend you’re Sherlock Holmes. Don’t rest until you get all
the pieces of the criticism mystery. Ask for specifics. Example:
"When you said the report was incomplete, exactly what did you mean?"
- Say "You’re right." It’s a lot easier to say than "I’m wrong."
And these few words pour water on the potential blaze of a heated discussion.
Source: Mel Ann Coley, Coley Training and Development, 3830 Burning
Tree Lane, Garland, TX 75042.
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